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Along the Outerwall

Celebrating Women’s History Month: Meet Melissa, Jessica and Merlin

What better way to celebrate Women’s History Month than to introduce everyone to some of the outstanding women of Outerwall?! This March, our Women’s Insight Network (WIN) Business Resource Group (BRG) reached out to some of its members and asked some questions to see what really drives and inspires them.

Check back again tomorrow to read our final group’s responses and learn how women are serving both our internal and external customers with their unique skills and abilities.

Today we’re introducing you to three more…

Melissa Steel

Customer Service Specialist, Pasco

Who has inspired you most professionally, and why?

My team member, Christina Miller, has really inspired me. She has pushed me to tune my skills, encouraged and believed in me. She cares for her team members and has a way of engaging them to want to grow and develop in their own careers and positions. She consistently encourages me to step out of my comfort zone. She is down to earth and easy to talk to. I continue to seek her out for her knowledge and support.

What’s the best piece of advice that you’ve received in your career?

To do everything with integrity and give it your all. I demonstrate values in my personal life and bring them into the work place. That’s one of the reasons I love Outerwall. We are encouraged to live by values that I already hold tight to.

“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” - Maya Angelou

Beyond just your job title, describe what you do at Outerwall.

I like to think I am the voice of our agents and advocate for them. It is important to me to provide updated and relevant resources so we can provide excellent customer service. We have the opportunity to take a possibly negative experience and make it better. I enjoy mentoring and sharing my skills as well. I have a real passion for providing a quality interaction.

Jessica Christian

Senior Marketing Associate, Woodland Hills

What’s the best piece of advice that you’ve received in your career?

Be nimble. Steve Jobs is sort of a hero of mine. And I love the quote, “Stay hungry. Stay foolish.” Embrace the challenge. Welcome the opportunity to do something new.

If you could meet one woman from history, who would it be? What one question would you ask her?

Julia Child – hands down. She blazed a trail through what was the male-dominated world of professional chefs, wrote a best-selling book, and made French cuisine accessible from the comfort of our living rooms. Oh, and she was a member of the Office of Strategic Services (OSS) during WWII – no big deal! I would love to ask her the secrets to some of her recipes, but I’d probably ask her where she drew her strength from to overcome the different adversities she faced.

Beyond just your job title, describe what you do at Outerwall.

I’m fortunate enough to be part of the Creative Services team at Redbox. As a project manager, I work closely with our digital marketing channels and external creative agencies to take marketing campaigns from concept to delivery. It’s a great position to be in! I love getting to utilize my right brain, and every day brings new challenges.

Merlin Quintin

Senior Manager QA Engineering, Oakbrook Terrace

Who has inspired you most professionally, and why?

I take inspiration from within more often than from outside. Many have impressed me, many have mentored me, but my inspiration both professionally and personally comes from within. My dad is my biggest inspiration. Regardless of my situation, his only response is always, “I trust you and I know you can.”

What’s the best piece of advice that you’ve received in your career?

“Never trust your fears, they don’t know your strength.” I remind myself of this frequently. Danger is REAL but fear is a CHOICE. If the seed feared the dirt we wouldn’t reap harvest is plenty. We should treat fear like a toll gate – pay the price and pass through because your destiny is on the other side of it. My path is not just a long winding road, but a long winding road with bridges in between (bridges are my fears). When I take that step forward I realize that I got to the other side just fine. I turn back to look and I see no bridge, just a simple long winding trail.

What resource do you want to share with other women?

A wise woman here at Outerwall recommended the book The Four Agreements to me and I’ve been in awe since the time I read it. Straight from the book…

  1. Be Impeccable with your words.
  2. Don’t take anything personally.
  3. Don’t make assumptions.
  4. Always do your best.

That’s it, that’s all you need to do.