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Along the Outerwall

Celebrating Women’s History Month: Meet Jill, Sylvia and Maren

What better way to celebrate Women’s History Month than to introduce everyone to some of the outstanding women of Outerwall?! This March, our Women’s Insight Network (WIN) Business Resource Group (BRG) reached out to some of its members and asked some questions to see what really drives and inspires them.

Keep checking back this week to read more responses and learn how women are serving both our internal and external customers with their unique skills and abilities.

Today we’re introducing you to three more…

- See more at: http://blog.outerwall.com/post/Celebrating-Womens-History-Month-Meet-Patty-Allison-and-Angelica#sthash.HveQpL35.dpuf

What better way to celebrate Women’s History Month than to introduce everyone to some of the outstanding women of Outerwall?! This March, our Women’s Insight Network (WIN) Business Resource Group (BRG) reached out to some of its members and asked some questions to see what really drives and inspires them.

Keep checking back this week to read more responses and learn how women are serving both our internal and external customers with their unique skills and abilities.

Today we’re introducing you to three more…

Jill Merrick

District Manager, Seattle, Coinstar

What’s the best piece of advice that you’ve received in your career?

It’s important to be a forward thinker in your career. You have to do your current job well, but in order to advance you should work at preparing yourself for the next level. Take on that next level’s responsibilities when you can, and work at developing the traits needed for moving up. Most importantly you need to make sure you are ready for the position when it becomes available. Everyone is responsible for their own success in their career and it is up to you to steer and prepare yourself in the direction you aspire to go.

What resource do you want to share with other women?

If I could share one resource with women it would be the book Lean In by Sheryl Sandberg. In the book, Sheryl Sandberg, Facebook’s COO, shares insights into what it is like to be a woman in a predominately male workforce and how to position yourself and “lean in” to improve your chances of moving up the career ladder. I encourage both men and women to read the book.

Beyond just your job title, describe what you do at Outerwall.

Along with being Coinstar’s district manager for Seattle, I’m also a co-lead for the company’s WIN business resource group. I also have a passion for volunteerism and try to give back to the community whenever I can. I enjoy getting to know people at Outerwall, collaborating with different teams across the company, and working together to make a difference in the lives of our employees and the customers we serve.

Sylvia (Rosie) Miller

Customer Service Representative II, Pasco

Who has inspired you most professionally, and why?

I would have to say my mom. She is one of the hardest working people I know and when I was growing up she worked multiple jobs so she could support us. At one point when I was little I remember her having four different jobs to make sure we were taken care of. She has taught me how important it is to have a good work ethic and to support yourself. Even now when she doesn’t have any kids to take care of she still works 50-60 hours a week!

What’s the best piece of advice that you’ve received in your career?

Let it go. Yes, from Frozen. I came home from work one night after a rough call and my daughter asked what was wrong. I told her I was just upset and frustrated. Her response was, “It’s ok, Mommy. Let It Go.” She sang the whole song while dancing until I was laughing too hard to even remember why I let the call bother me.

Beyond just your job title, describe what you do at Outerwall.

I try to be someone that the people I work with know they can come to, even if it’s just to vent. I deal with multiple lines of business so I am constantly learning something new and dealing with different customers on a daily basis. I also work on multiple projects to help provide our customers with the best experience the first time they contact us.

Maren Montgomery

Senior Director, Human Resources, Bellevue

Who has inspired you most professionally, and why?           

I’ve had the lucky fortune to work for many great inspiring leaders during my 20+ years at Outerwall. In the beginning I worked with the founder of Coinstar, Jens Molbak. Almost daily I was inspired by his vision and drive to create an enduring company where values are more than words on a page, the company is a place you want to be and you really like and respect the people you work with.

If you could meet one woman from history, who would it be? What one question would you ask her?

I would really love to speak to my grandmother again. My grandmother raised three boys, including my dad, as a single mom in the late 1930s. She worked a ton to support them and relied on a support network of neighbors. In hindsight, that was remarkable. I always knew she was a very resilient and self-sufficient woman, but as I look back I never got the chance to really talk to her about that experience.

What resource do you want to share with other women?

“The most effective way to do it, is to do it.” - Amelia Earhart

I like this quote; especially if I am procrastinating about a certain project or a task. It reminds me to get into the mindset of “just do it!” 

Beyond just your job title, describe what you do at Outerwall.

For my twentieth anniversary celebration with the company I was given one of the most cherished gifts I have every received. It was a custom made plaque that listed words my coworkers used to describe me. Here are a few of my favorites…

  • Partner
  • Problem Solver
  • Trustworthy
  • Approachable
  • Dedicated

One that wasn’t on the poster, but I think describes my role beyond the title, is juggler.